Latest news
School children brighten up New Street
May 17, 2012
Local school children have worked hard to brighten up an area of New Street station with their artwork.
New pedestrian link takes shape at New Street
Apr 30, 2012
Engineers working on the redevelopment of Birmingham New Street station lifted in the first sections of the Moor Street link over the weekend.

Facilities at Birmingham New Street

Facilities map

For locations of station facilities, please download the Birmingham New Street station facilities map (PDF 674K)

Tickets and information

The main ticket office is on the concourse and tickets are also available from the ticket machines on the main concourse.

There are also automatic ticket machines next to Customer Reception and inside the doors of the Navigation Street entrance.

The travel centre is open 07.00-21.00 and ticket counters are open Monday - Saturday 24 hours - Sunday from 07.30

Alternatively you can call National Rail enquiries on 08457 48 49 50 for train timetables and real-time information or visit local transport services for information about transport in the West Midlands.

Trains from Birmingham New Street station are run by:

  • Midlands trains/ London Midland - 0121 634 2040
  • Virgin Trains - 08457 222 333
  • Cross Country - 0870 0100 084
  • Arriva Trains Wales - 0845 6061 660

Toilets, showers and baby changing

The entrance to the toilets is on the station platform link bridge, off the main concourse. They are open Monday to Saturday 24 hours and Sunday from 07.00. Baby changing facilities are adjacent to the ladies toilets.

Left luggage and lost property

Left luggage is a secure place where you can leave items of luggage for collection later. The left luggage and lost property office is on the main concourse opposite the station reception.

The office is open Monday to Saturday 07.00-23.00 and Sunday 08.00-22.00. For more information call 0121 632 6884 or visit the Excess Baggage website.

British Transport Police

There is a British Transport Police station outside the main station entrance past the shops. They can be contacted on 0800 40 50 40. For more information, visit the British Transport Police website.

Cash and bureau de change

There are several cash dispensers on the main station concourse and you can buy foreign currency at Eurochange.

Photo booths

There are a number of photo booths at the station for passports, travel passes and other identity documents.

Trolleys

There are no luggage trolleys available at Birmingham New Street station.